Hi, for the last couple of months I haven't been able to send a private message to Bette-Jane nor can I reply to hers. It doesn't even give me the option to reply. I'm pretty sure I didn't block her though. When I try to send her a new message & the menu comes down with the names of your friends to choose from, when I click on her name- it doesn't say 1 friend chosen, it still says 0 (zero) friends chosen. It doesn't seem like a problem on Bette-Janes end- just mine.  Thank you in advance!

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Hi Beth, Sorry to hear about this problem! I am not sure what is causing it as it sounds like a technical problem, so I will copy and paste what you're written in a message to our Support team. They don't work on the weekends though so we probably won't hear back until early next week.

In the meantime, can you let me know what browser you are using (Firefox, IE, etc), and whether you are able to send private messages to other people, just not Bette-Jane? These are questions they might ask to help diagnose the problem... Thanks in advance! :)

Thank you for replying so quickly, Thaneeya, I appreciate it!  The browser I use is called Silk. It was developed by Amazon specifically for the Kindle Fire, which is the only internet I use.  I haven't had a problem replying or composing a message to my other friends.   Thanks again :)
Thaneeya McArdle said:

Hi Beth, Sorry to hear about this problem! I am not sure what is causing it as it sounds like a technical problem, so I will copy and paste what you're written in a message to our Support team. They don't work on the weekends though so we probably won't hear back until early next week.

In the meantime, can you let me know what browser you are using (Firefox, IE, etc), and whether you are able to send private messages to other people, just not Bette-Jane? These are questions they might ask to help diagnose the problem... Thanks in advance! :)

Thanks for the info, Beth! I have another quick question for you: When you go to Bette-Jane's profile, underneath her profile pic do you see a button that says "Send a Message"?

Here's a screenshot of what I see when I look at her page, is this what you see on the left? If not, can you let me know what's different? Just want to check - I'm anticipating the types of questions that Support will ask. :) Thanks!


Thaneeya,  No, it doesn't have a "Send a Message" button, it just starts at the "Like" option. If you think of any other questions,  let me know...  Thanks again :)
Thaneeya McArdle said:

Thanks for the info, Beth! I have another quick question for you: When you go to Bette-Jane's profile, underneath her profile pic do you see a button that says "Send a Message"?

Here's a screenshot of what I see when I look at her page, is this what you see on the left? If not, can you let me know what's different? Just want to check - I'm anticipating the types of questions that Support will ask. :) Thanks!

Thaneeya, Thank you so very much for your help.  Looks like Bette-Jane blocked me from her end~ she send me a message & I was able to reply without a problem. I really appreciate your help.

Beth Scrozzo said:


Thaneeya,  No, it doesn't have a "Send a Message" button, it just starts at the "Like" option. If you think of any other questions,  let me know...  Thanks again :)
Thaneeya McArdle said:

Thanks for the info, Beth! I have another quick question for you: When you go to Bette-Jane's profile, underneath her profile pic do you see a button that says "Send a Message"?

Here's a screenshot of what I see when I look at her page, is this what you see on the left? If not, can you let me know what's different? Just want to check - I'm anticipating the types of questions that Support will ask. :) Thanks!

Awesome, glad to hear it worked out (and with an easy solution, too)! Thanks for the update! :)

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